Outage in Jive Software
Recent Content is Not Visible in Search Results
Resolved Minor
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Outage Details
An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.
Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 06/21/2025 04:45PM
The incident has been resolved. Only one customer index is still being rebuilt in the background.
MONITORING
about 10 hours ago - at 06/21/2025 10:08AM
A root cause was identified; only US instances were affected. Fix was applied, and the search queue is being processed. We are monitoring progress.
INVESTIGATING
about 14 hours ago - at 06/21/2025 05:52AM
An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.
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