Outage in Jive Software

502 error originating from our CloudFront distribution

Resolved Major
July 16, 2025 - Started 10 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently experiencing a 502 error due to high traffic or a temporary configuration issue. Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/21/2025 04:07AM

This incident has been resolved.

MONITORING 9 days ago - at 07/18/2025 12:48PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 07/17/2025 12:53AM

Service issue has been fixed and we are currently monitoring the systems.

IDENTIFIED 10 days ago - at 07/16/2025 10:44PM

Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online.
We appreciate your patience and will continue to provide updates as we make further progress.

IDENTIFIED 10 days ago - at 07/16/2025 04:54PM

We are currently experiencing a 502 error due to high traffic or a temporary configuration issue.

Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information.

Thank you for your patience and understanding.

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