Outage in Jive Software

FogBugz - Kiln 503 errors

Resolved Major
April 28, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with the FogBugz - Kiln component that is causing 503 errors, resulting in service unavailability. This issue is currently impacting all Kiln customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding. For latest updates please remain subscribed to the product status page: https://status.ignitetech.com/
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/28/2025 06:22AM

This incident has been resolved.

MONITORING 27 days ago - at 04/28/2025 06:21AM

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

INVESTIGATING 27 days ago - at 04/28/2025 04:09AM

We have identified an issue with the FogBugz - Kiln component that is causing 503 errors, resulting in service unavailability. This issue is currently impacting all Kiln customers.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available.

Thank you for your patience and understanding. For latest updates please remain subscribed to the product status page: https://status.ignitetech.com/

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