Outage in Jive Software

Fogbugz sites are failing to load due to JSON API errors

Minor
September 17, 2025 - Started 4 days ago
Official incident page

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Outage Details

We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 09/20/2025 02:08AM

There are no new issues reported currently. Our team is continuing to look into the previously reported intermittent errors.

INVESTIGATING 3 days ago - at 09/18/2025 03:03PM

Some customers are now reporting intermittent API errors, our team is actively investigating the new errors.

MONITORING 3 days ago - at 09/18/2025 03:43AM

We are continuing to monitor system performance closely. No new reports of issues have been observed since our last update. At this time, FogBugz remains fully operational. We will provide further updates if any new developments occur.

MONITORING 4 days ago - at 09/17/2025 10:51AM

The fix has been applied, and we’re monitoring system performance.

INVESTIGATING 4 days ago - at 09/17/2025 09:47AM

We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.

Latest Jive Software outages

Jive Cloud EU Cluster Outage - 6 days ago
Some Fogbugz sites are failing to load due to JSON API errors - 10 days ago
Jive Instances not Accessible - 17 days ago
FogBugz is slow or failing to load with 504 Gateway Timeout - about 2 months ago
Kiln push\pull is slow or fail with 500 error code - about 2 months ago

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