Fogbugz sites are failing to load due to JSON API errors

We’ve actively monitored the impact of the improvements to the system over the past days.
No further instances of the issue have been observed and we are considering this issue to be resolved.

Our team is monitoring for any recurrence. The problem is not reproducible as of now.

Presently, the issue is not reproducible. We are actively monitoring this.

Some customers have reported the errors to be back and we have found the related part of the stack that could be causing this. The team is actively looking into the same.

We have applied further fixes and will monitor the performance of the same.

We’ve introduced improvements to enhance platform stability. Over the coming days, our team will be closely tracking performance and will take further action to investigate and optimize should any issues arise.

We are continuing to investigate as monitoring indicates the issue persists.

A fix has been implemented and we are currently monitoring the same.

Work is actively in progress for the fixes and verifying the effectiveness of the same.

The issue has been identified and the team is looking into the steps for fixing the same.

No additional disruptions have been observed. The team continues to focus on stabilizing the earlier reported intermittent issues.

There are no new issues reported currently. Our team is continuing to look into the previously reported intermittent errors.

Some customers are now reporting intermittent API errors, our team is actively investigating the new errors.

We are continuing to monitor system performance closely. No new reports of issues have been observed since our last update. At this time, FogBugz remains fully operational. We will provide further updates if any new developments occur.

The fix has been applied, and we’re monitoring system performance.

We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.