Outage in Jive Software

[Fogbugz] Sites are failing to load due to JSON API errors or internal error 500

Resolved Major
October 08, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/08/2025 03:16PM

This incident has been resolved.

MONITORING 23 days ago - at 10/08/2025 01:37PM

A fix has been implemented, and we are now monitoring the results.

INVESTIGATING 23 days ago - at 10/08/2025 11:00AM

We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.

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