Outage in JumpCloud

Increased Error Rate with Directory Service

Resolved Minor
January 02, 2025 - Started 10 months ago - Lasted 13 minutes
Official incident page

Incident Report

We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's Directory Services. We are investigating the cause of the issues currently, and will update the status event once resolved.
Components affected
JumpCloud Console

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/02/2025 11:24AM

This incident has been resolved.

MONITORING 10 months ago - at 01/02/2025 11:19AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 01/02/2025 11:16AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 01/02/2025 11:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 01/02/2025 11:12AM

We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's Directory Services. We are investigating the cause of the issues currently, and will update the status event once resolved.

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