Outage in JumpCloud

3rd Party Provider Operational Issues

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with our PAM service and some Support tools which may affect case creation. We are investigating this with our provider and will update this incident as we know more.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 09:46PM

This incident has been resolved.

MONITORING 2 days ago - at 10/20/2025 05:43PM

We've seen an increase in recovery and are monitoring

IDENTIFIED 2 days ago - at 10/20/2025 03:50PM

We are monitoring our services and continue to work with our provider to restore full functionality.

INVESTIGATING 2 days ago - at 10/20/2025 03:44PM

Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with our PAM service and some Support tools which may affect case creation. We are investigating this with our provider and will update this incident as we know more.

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