Outage in JumpCloud
Directory Dispatch Delays
Resolved MinorIncident Report
Summary AI Generated
JumpCloud experienced dispatch delays affecting core Directory services for 5.9 hours, causing administrators to encounter delays when updating associations for users, groups, policies, directories, and commands through the Console. The team identified the root cause and worked to reduce the processing backlog by implementing fixes and increasing processing capacity. The incident was fully resolved after the backlog was cleared and normal service operations were restored.
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/31/2026 06:24AM
This incident has been resolved.
MONITORING
about 19 hours ago - at 03/31/2026 05:00AM
The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.
The team is continuing to monitor, and our next update will be to confirm full resolution.
IDENTIFIED
about 20 hours ago - at 03/31/2026 03:42AM
The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
IDENTIFIED
about 21 hours ago - at 03/31/2026 02:38AM
We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
IDENTIFIED
about 23 hours ago - at 03/31/2026 12:32AM
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Latest JumpCloud outages
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SSO-OIDC Authentication Issue - 5 months ago
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