Outage in JumpCloud
US Region - Increased error rates with device certificate issuance and renewal
Resolved MinorIncident Report
Summary AI Generated
JumpCloud's US region experienced a 41-minute outage affecting device certificate issuance and renewal, beginning at 9:26 AM MT. Newly enrolled devices and those due for certificate renewal were unable to obtain certificates, while devices with existing valid certificates continued to operate normally. The issue was identified, a fix was implemented, and the incident was fully resolved within the same morning.
We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC).
During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
Components affected
JumpCloud AgentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 10/22/2026 05:00PM
This incident has been resolved.
MONITORING
about 1 hour ago - at 10/22/2026 04:50PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 hour ago - at 10/22/2026 04:44PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 hours ago - at 10/22/2026 04:21PM
We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC).
During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
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