Outage in JumpCloud
RADIUS sign-in Increased login-failure rates
Resolved MinorIncident Report
Summary AI Generated
JumpCloud experienced a brief 5-minute incident where some users were unable to authenticate via RADIUS (VPN/Wi-Fi) using their new password following a password reset. Affected users retained access by logging in with their old password, limiting the practical impact. The issue was investigated and resolved within the incident window.
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password.
We are investigating the cause of the issues currently, and will provide an update within one hour.
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INVESTIGATING
2 days ago - at 09/14/2026 01:33PM
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password.
We are investigating the cause of the issues currently, and will provide an update within one hour.
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