Outage in JumpCloud
Increased error rates with JumpCloud Agent backend.
Resolved MajorIncident Report
Summary AI Generated
JumpCloud experienced a 5-hour major incident where the Agent backend service had delays syncing user, command, and policy information to devices. While local agent/device logins continued to work normally (except those requiring MFA beyond TOTP), customers experienced disruptions in receiving updated configurations and policies. The engineering team identified and implemented a fix, with agent traffic returning to normal levels and full service restoration achieved.
We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/12/2026 09:48PM
This incident has been resolved.
MONITORING
21 days ago - at 03/12/2026 09:08PM
Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize.
IDENTIFIED
22 days ago - at 03/12/2026 08:26PM
The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes.
INVESTIGATING
22 days ago - at 03/12/2026 07:24PM
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
INVESTIGATING
22 days ago - at 03/12/2026 06:08PM
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
INVESTIGATING
22 days ago - at 03/12/2026 04:54PM
We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.
Latest JumpCloud outages
LDAP Directory Processing Delay - about 16 hours ago
Directory Dispatch Delays - 3 days ago
Intermittent issues accessing the JumpCloud Admin portal - 5 months ago
Remote-Assist Intermittent issues - 5 months ago
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