Outage in JumpCloud

LDAP Directory Processing Delay

Resolved Minor

April 02, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

JumpCloud experienced a 49-minute delay in LDAP directory synchronizations, causing user attribute and password changes to propagate slower than expected. The team increased processing capacity to accelerate synchronizations and successfully resolved the issue.

We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.

Components affected

JumpCloud LDAP

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 04/02/2026 05:55PM

This incident has been resolved.

MONITORING about 15 hours ago - at 04/02/2026 05:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 15 hours ago - at 04/02/2026 05:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 16 hours ago - at 04/02/2026 05:08PM

We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate.

The team is actively working to increase processing capacity and accelerate synchronizations.

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