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Outage in Juniper Square

Document matching and sharing, and PDF splitting

Resolved Minor
September 16, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected. We've identified the issue, have deployed a fix, and are continuing to monitor stability.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/16/2026 07:37PM

The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact support@junipersquare.com.

MONITORING 7 days ago - at 09/16/2026 04:15PM

From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected.

We've identified the issue, have deployed a fix, and are continuing to monitor stability.

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