Outage in JW Player
Increased error rates for video ingest and playback for on-demand assets
Resolved Minor
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Outage Details
Third party provider issue impacting Instant Live.
Components affected
JW Player Content Delivery & PlaybackLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/03/2025 03:03PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 10/03/2025 01:27PM
The issue causing the increase in errors has been identified, and a fix is in progress.
INVESTIGATING
6 days ago - at 10/03/2025 01:01PM
Third party provider issue impacting Instant Live.
Latest JW Player outages
Accessibility issue with the Instant Live feature - 10 days ago
Increased errors in playback - 21 days ago
Some assets generated from live streams stalling at the end. - about 2 months ago
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