Outage in JW Player

Increased error rates for video ingest and playback for on-demand assets

Resolved Minor
October 03, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 10/03/2025 03:03PM

This incident has been resolved.

IDENTIFIED 27 days ago - at 10/03/2025 01:27PM

The issue causing the increase in errors has been identified, and a fix is in progress.

INVESTIGATING 27 days ago - at 10/03/2025 01:01PM

Third party provider issue impacting Instant Live.

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