Outage in Kaseya

Datto RMM - Merlot - 50x errors returned in the UI, impact to Web Remote

Resolved Major
March 10, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a problem where 50x errors are returned in the UI and in Web Remote session attempts for Datto RMM on Merlot. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/10/2025 11:53AM

This incident has been resolved.

MONITORING 2 days ago - at 03/10/2025 10:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 03/10/2025 09:34AM

We are aware of a problem where 50x errors are returned in the UI and in Web Remote session attempts for Datto RMM on Merlot.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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