Outage in Kaseya
Datto BCDR - Virtualizations Of Encrypted Agents Fail To Power On After Upgrade To Latest Device Version
Resolved Major
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Outage Details
We are aware of a problem where local virtualizations of encrypted agents can fail to boot on the latest device version (IBU).
The Kaseya R&D Team is currently investigating this issue and working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/23/2025 01:46PM
Our R&D has confirmed that this issue was limited to Datto Devices that recently had their operating system upgraded from Linux 20.04 to 22.04 that also had active running encrypted agents on them at the time.
Based on our analysis, no further impact on newly created encrypted agents is expected moving forward.
Should you encounter any issues with an encrypted agent, please reach out to our Technical Support team for prompt assistance.
IDENTIFIED
3 months ago - at 04/10/2025 07:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 03/31/2025 02:37PM
We are aware of a problem where local virtualizations of encrypted agents can fail to boot on the latest device version (IBU).
The Kaseya R&D Team is currently investigating this issue and working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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