Outage in Kaseya

VSA10 - Partial Service Disruption - All regions

Resolved Major

April 09, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Kaseya VSA10 experienced remote control issues that initially affected the APAC region and later expanded to impact all VSA10 regions randomly, preventing administrators from managing endpoints. The incident lasted 6.7 hours before a fix was implemented and functionality was restored. The service team monitored the resolution to ensure stability before marking the incident as resolved.

We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/10/2026 10:23AM

This incident has been resolved.

MONITORING 3 days ago - at 04/10/2026 08:39AM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 04/10/2026 08:38AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 04/10/2026 06:20AM

We are experiencing issues with remote control on all VSA10 regions randomly, that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.

We apologize for any disruption this may cause.

- Kaseya Cloud Operations Team

INVESTIGATING 3 days ago - at 04/10/2026 03:46AM

We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.

We apologize for any disruption this may cause.

- Kaseya Cloud Operations Team

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