Outage in Kaseya

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263

Resolved Minor

April 10, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Datto Endpoint Backup for PC users paired with Cloud Siris server 'use1-dtc-server-328263' experienced degraded performance causing slower-than-average backup and restore speeds. The Kaseya R&D Team identified and implemented a fix after 7.3 hours, with the incident fully resolved after a monitoring period.

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/10/2026 03:12PM

This incident has been resolved.

MONITORING 3 days ago - at 04/10/2026 01:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 04/10/2026 07:56AM

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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