Outage in Kaseya
Datto RMM - Merlot - Agents going offline
Resolved MajorIncident Report
Summary AI Generated
Datto RMM experienced a major incident lasting approximately 21 hours in which agents on the Merlot platform appeared offline. The issue was investigated by Kaseya teams, and a fix was implemented after roughly four hours, followed by a monitoring period. The incident was fully resolved the following morning.
We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/21/2026 10:06AM
This incident has been resolved.
MONITORING
about 18 hours ago - at 07/20/2026 04:48PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 20 hours ago - at 07/20/2026 03:22PM
Investigation efforts are ongoing as our teams continue to work diligently on this issue.
INVESTIGATING
about 22 hours ago - at 07/20/2026 12:54PM
We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.
Latest Kaseya outages
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