Outage in Kaseya
Datto RMM (Syrah)-- Datto RMM Agent Detected as Malware Post 15.1.0
Resolved MajorIncident Report
Summary AI Generated
Following the Datto RMM 15.1.0 update on the Syrah platform, some antivirus software began incorrectly flagging the Datto RMM agent as malicious. Kaseya's R&D team worked with a third-party provider to identify the root cause and share the necessary technical indicators to correct the false positive detection. The issue was resolved after the third party implemented corrective actions, with the incident lasting approximately 85.6 hours before full resolution.
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/03/2026 04:04PM
This incident has been resolved.
MONITORING
5 days ago - at 07/31/2026 06:43PM
We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent.
We will continue to closely monitor the situation and provide additional updates if necessary.
Thank you for your patience and understanding.
INVESTIGATING
5 days ago - at 07/31/2026 04:25PM
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
INVESTIGATING
6 days ago - at 07/31/2026 02:27AM
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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