Outage in Kaseya
Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069
Resolved MajorIncident Report
Summary AI Generated
Datto Endpoint Backup for PC customers paired with **use1-dtc-server-5.datto.com** experienced reduced performance and intermittent issues with offsite backup capabilities for approximately 120 hours. The Kaseya R&D team identified the issue and implemented a fix, which was monitored before the incident was fully resolved.
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 08/05/2026 06:06PM
This incident has been resolved.
MONITORING
about 8 hours ago - at 08/05/2026 05:43PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/31/2026 05:44PM
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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