Outage in Kaseya
DattoRMM - Vidal - ConnectWise Integration is inaccessible
Resolved MinorIncident Report
Summary AI Generated
The ConnectWise integration on Kaseya's Vidal platform was inaccessible for approximately 26 hours, causing errors on the integration page and disrupting ticketing functionality. Engineers investigated and restored the integration, with errors clearing after roughly one hour of investigation. The incident was monitored before being fully resolved.
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/12/2026 07:33PM
This incident has been resolved.
MONITORING
7 days ago - at 08/11/2026 06:30PM
We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
INVESTIGATING
7 days ago - at 08/11/2026 05:35PM
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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