Outage in Kaseya
Datto RMM - Merlot (EMEA) - Job Service Failures
Resolved MajorIncident Report
Summary AI Generated
**Kaseya Datto RMM – Merlot (EMEA) Job Service Failures** A major incident on the Merlot (EMEA) platform caused Quick Jobs and Scheduled Jobs to fail to execute, lasting approximately 34 hours. Kaseya Engineering investigated, implemented a fix, and monitored results before confirming full resolution.
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run.
The Kaseya Engineering Team is actively investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/14/2026 07:32PM
This incident has been resolved.
MONITORING
5 days ago - at 08/13/2026 09:52AM
A fix has been implemented, and we are currently monitoring the results.
INVESTIGATING
5 days ago - at 08/13/2026 09:24AM
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run.
The Kaseya Engineering Team is actively investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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