Outage in Kaseya
Datto Networking - Secure Edge Data Usage Reporting Issue
Resolved MajorIncident Report
Summary AI Generated
Secure Edge administrators were unable to view recent data usage metrics within Datto Network Manager for approximately 2.2 hours. The root cause was identified and queued data was reprocessed to restore the missing metrics. The issue was fully resolved once data processing completed and usage information became available again.
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/02/2026 11:17PM
The issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager has been resolved.
Queued data has finished processing, and usage metrics are now available as expected. We appreciate your patience while we worked through this issue.
Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
IDENTIFIED
4 days ago - at 09/02/2026 09:11PM
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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