Outage in Kaseya

Datto Endpoint Backup for PC - Backup and Restore - Service Disruption for Customers Hosted on Cloud Siris 299242

Resolved Minor

September 03, 2026 - Started 3 days ago - Lasted about 19 hours
Official incident page

Incident Report

Summary AI Generated

Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 experienced degraded backup and recovery performance for approximately 19 hours. The issue was investigated by Kaseya Engineering, a fix was implemented, and the incident was fully resolved after a monitoring period.

We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance.. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 09/04/2026 02:06PM

This incident has been resolved.

MONITORING 3 days ago - at 09/04/2026 12:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 09/03/2026 07:20PM

We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance..

The Kaseya Engineering Team is investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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