Outage in Kaseya
Autotask - UK01 and UK02 Zones - Emails not being sent or received
Resolved MajorIncident Report
Summary AI Generated
**Kaseya Autotask – UK01 & UK02 Email Outage** For approximately 7 hours, users on Kaseya's UK01 and UK02 zones using Outlook were unable to send or receive emails from external domains. The issue was traced to a Microsoft-side problem, with Kaseya Engineering coordinating directly with Microsoft for resolution. Microsoft resolved the issue and Kaseya confirmed emails were processing normally before closing the incident.
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/04/2026 07:40PM
Microsoft has fixed the issue with receiving email from external domains. We have verified that emails are now getting processed without issue. This incident is resolved.
IDENTIFIED
3 days ago - at 09/04/2026 12:43PM
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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