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Outage in Kaseya

RocketCyber - EU Region - Pages loading slow or not at all

Resolved Minor
October 21, 2026 - Started 12 days ago - Lasted about 18 hours
Official incident page

Incident Report

Summary AI Generated

RocketCyber partners in the EU region experienced slow or completely unresponsive web pages within the platform for approximately 17.7 hours. The Kaseya Engineering Team investigated the issue and implemented a fix, after which the situation moved to monitoring. No other regions or services were reported as affected.

We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/22/2026 01:50PM

This incident has been resolved.

MONITORING 12 days ago - at 10/21/2026 09:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 days ago - at 10/21/2026 08:08PM

We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform.

The Kaseya Engineering Team is currently investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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