Outage in Kaseya
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection customers hosted on node 'aue1-bfyii-1533' experienced a service disruption lasting approximately 5.8 hours, during which affected accounts were inaccessible and returned 500 Internal Server Error responses. Kaseya's R&D team identified and resolved the underlying issue, restoring normal account access before the incident was formally closed.
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/26/2026 08:02PM
This incident has been resolved.
MONITORING
7 days ago - at 10/26/2026 06:01PM
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
INVESTIGATING
7 days ago - at 10/26/2026 02:17PM
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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