Outage in Kaseya

Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.

Resolved Major

October 24, 2026 - Started 9 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

A Kaseya Datto BCDR node (use1-dtc-server-118) became inaccessible, blocking affected users from accessing backups, screenshots, and restores. The outage lasted approximately 50 hours before Kaseya Engineering resolved the incident.

We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores. The Kaseya Engineering Team is investigating the situation Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 10/26/2026 09:24PM

This incident has been resolved.

INVESTIGATING 9 days ago - at 10/24/2026 07:07PM

We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.

The Kaseya Engineering Team is investigating the situation

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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