Outage in Kaseya
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Resolved MinorIncident Report
Summary AI Generated
Kaseya Datto SaaS Protection experienced backup performance degradation lasting approximately 6.4 hours for customers hosted on pod 'aue2-saas-p2', affecting Microsoft 365 and Google Workspace backup services. The engineering team identified the issue and implemented fixes, with backup success rates returning to normal levels before the incident was fully resolved.
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/26/2026 07:33PM
This incident has been resolved.
MONITORING
7 days ago - at 10/26/2026 06:17PM
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels.
We are monitoring for any other issues.
IDENTIFIED
7 days ago - at 10/26/2026 01:16PM
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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