Outage in Keepit

Delay in Support response due to a technical issue

Resolved Minor
November 18, 2024 - Started 12 months ago - Lasted about 21 hours
Official incident page

Incident Report

Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/19/2024 08:21AM

This incident has been resolved.

MONITORING 12 months ago - at 11/18/2024 03:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 11/18/2024 02:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 11/18/2024 11:20AM

Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible

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