Outage in Kenna Security

3rd Party Degraded Service: [Connector - MS Defender TVM]

Resolved Minor
October 30, 2024 - Started about 2 months ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.] This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 03:15PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/01/2024 05:35PM

The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport
results in a 404 error indicating that the specified blob does not exist.

As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place.

The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.

IDENTIFIED about 2 months ago - at 10/31/2024 12:15PM

The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation.
This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.

INVESTIGATING about 2 months ago - at 10/30/2024 02:48PM

We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.]
This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.

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