Outage in Ketch
Elevated API Errors
Resolved MinorIncident Report
Summary AI Generated
Between approximately 05:45 and 08:06 UTC on July 8, 2026, Ketch's US Application Console and API experienced intermittent errors caused by an authentication failure in a backend service that broke new lookups while cached requests continued to succeed, resulting in inconsistent impact across customers. The issue was resolved within 47 minutes after a fix was deployed and normal service was confirmed. Ketch is adding monitoring to detect this class of issue more quickly in the future.
We are aware of occasional authentication problems in our US region. The root cause has been found, and the team is actively working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/08/2026 08:39AM
This incident has been resolved. Between approximately 05:45 and 08:06 UTC, some customers experienced intermittent errors on API and Console requests. An authentication issue in one of our backend services caused new lookups to fail while previously cached requests kept succeeding, which is why impact varied by customer instead of showing as a full outage. We deployed a fix and confirmed normal service since. We're adding monitoring to catch this class of issue immediately.
IDENTIFIED
17 days ago - at 07/08/2026 07:52AM
We are continuing to work on a fix for this issue.
IDENTIFIED
17 days ago - at 07/08/2026 07:52AM
We are aware of occasional authentication problems in our US region. The root cause has been found, and the team is actively working to resolve it.
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