Outage in Khoros
[Care - WhatsApp Integration] WhatsApp conversations split issue
Resolved Minor
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Outage Details
Components affected
Khoros Facebook APILatest Updates ( sorted recent to last )
This incident stands resolved
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
We continue to work towards the resolution and will update you on the progress as soon as we have more info.
We have identified an issue with WhatsApp integrations in Care. As a result, agents observe that a subset of conversations are splitting into new conversations when the end-user sends messages during the agent interaction.
We are actively working towards the resolution and will keep you updated.
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