Outage in Kickserv
Mobile app "Share in Customer Center" when uploading files
Resolved MinorIncident Report
With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/31/2023 03:51PM
This incident has been resolved.
MONITORING
over 2 years ago - at 06/26/2023 01:51PM
We have released the fix for this issue in version 3.10.11. It is available on the Google Play Store for Android devices and in review in the App Store for Apple devices. We'll let you know as soon as Apple releases to the App Store.
IDENTIFIED
over 2 years ago - at 06/23/2023 06:51PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 06/23/2023 04:39PM
With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.
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