Outage in Kickserv

Mobile app "Share in Customer Center" when uploading files

Resolved Minor
June 23, 2023 - Started over 2 years ago - Lasted 4 months
Official incident page

Incident Report

With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.
Components affected
Kickserv iOS App Kickserv Android App

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/31/2023 03:51PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/26/2023 01:51PM

We have released the fix for this issue in version 3.10.11. It is available on the Google Play Store for Android devices and in review in the App Store for Apple devices. We'll let you know as soon as Apple releases to the App Store.

IDENTIFIED over 2 years ago - at 06/23/2023 06:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/23/2023 04:39PM

With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.

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