Outage in Kickserv

Date Formatting Error

Resolved Minor
December 12, 2024 - Started 11 months ago - Lasted 4 days
Official incident page

Incident Report

In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record. We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week. We're sorry for any inconvenience, and we thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/16/2024 03:36PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 12/12/2024 11:25PM

In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record.

We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week.

We're sorry for any inconvenience, and we thank you for your patience.

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