Service outage affecting web and mobile

Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour.

We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time.

We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience.

Web and mobile apps are once again functioning normally. Thank you for bearing with us.

We're working on a fix for the service interruption now.

Kickserv's mobile and web applications are currently unavailable. We're looking into the problem and will keep you posted as soon as we have an update. Thanks for bearing with us.