Outage in Kickserv

Server issue with latest version of mobile app

Resolved Major

July 25, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our latest iOS app release (3.10.13) is incorrectly using test data. If you use an iOS device, please do not update your app just yet. We’ll get that fixed today.

Components affected

Kickserv iOS App

Need to monitor Kickserv outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/25/2023 04:17PM

Version 3.10.14 is now available on the iOS App Store. This version contains the fix. If you have version 3.10.13 with the data error, please update your app now. Once you've updated, you will no longer see the "MOBILE_STAGING_SERVER_URL" message.

MONITORING over 2 years ago - at 07/25/2023 02:01PM

While we work to get a fix approved and released on the iOS App Store, we've made a configuration change on our servers to allow the mobile app to use production data. You'll still see the message "MOBILE_STAGING_SERVER_URL" at the bottom left of your screen, but your Kickserv account's jobs, customers, and employees should all be correct now. We recommend force-closing and relaunching the app for good measure.

We'll update this space when a new version with the permanent fix is available for download. Thanks for bearing with us.

IDENTIFIED over 2 years ago - at 07/25/2023 01:21PM

Our latest iOS app release (3.10.13) is incorrectly using test data. If you use an iOS device, please do not update your app just yet. We’ll get that fixed today.

Latest Kickserv outages

Service outage affecting web and mobile - 13 days ago

Dispatch view - 11 months ago

Date Formatting Error - about 1 year ago

Redirect Issue/Degraded State - over 1 year ago

Emails from Kickserv free accounts to Yahoo and AOL may be sent to spam folders - almost 2 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook