Outage in Kickserv

Emails from Kickserv free accounts to Yahoo and AOL may be sent to spam folders

Resolved Minor
March 07, 2024 - Started over 1 year ago - Lasted 3 months
Official incident page

Incident Report

Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv. You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.
Components affected
Kickserv Email Notifications

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/30/2024 07:49PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/07/2024 04:18PM

Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv.

You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.

Latest Kickserv outages

Dispatch view - 8 months ago
Date Formatting Error - 11 months ago
Redirect Issue/Degraded State - over 1 year ago
Unformatted links in text messages - almost 2 years ago

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