Outage in Kinsta

MyKinsta login issue when using Authy for 2FA

Resolved Minor
January 28, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of an issue impacting our customers' ability to login to MyKinsta when using Authy for two-factor authentication. At the moment the Authy service is experiencing issues regarding the delivery of SMS messages to certain providers. We will continue to monitor this issue and provide updates accordingly. If you are experiencing issues logging into MyKinsta with two-factor authentication enabled, please do not hesitate to reach out to our Support team via email at support@kinsta.com. We will be more than happy to assist you!
Components affected
Kinsta My
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/29/2023 09:08PM

We have not received additional reports of this 2FA issue for an extended amount of time. We are marking this issue as resolved at this time. If you do have any questions or need any assistance please do not hesitate to reach out to us at support@kinsta.com. We are always standing by and happy to help!

MONITORING over 2 years ago - at 01/29/2023 04:31PM

Authy is no longer reporting an issue with their SMS service. We are continuing to monitor for any additional two-factor authentication issues.

MONITORING over 2 years ago - at 01/29/2023 02:47AM

We are continuing to monitor this situation.

MONITORING over 2 years ago - at 01/28/2023 11:41PM

We are continuing to monitor this two-factor authentication issue. Again, if you are experiencing issues logging into MyKinsta with two-factor authentication enabled, please do not hesitate to reach out to our Support team via email at support@kinsta.com. We will be more than happy to assist you!

MONITORING over 2 years ago - at 01/28/2023 10:20PM

We are continuing to monitor this situation.

MONITORING over 2 years ago - at 01/28/2023 08:32PM

We are continuing to monitor this issue.

IDENTIFIED over 2 years ago - at 01/28/2023 07:16PM

We are aware of an issue impacting our customers' ability to login to MyKinsta when using Authy for two-factor authentication. At the moment the Authy service is experiencing issues regarding the delivery of SMS messages to certain providers. We will continue to monitor this issue and provide updates accordingly.

If you are experiencing issues logging into MyKinsta with two-factor authentication enabled, please do not hesitate to reach out to our Support team via email at support@kinsta.com. We will be more than happy to assist you!

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