Outage in Klarna
Support Chat AI assistant experiencing issues
Resolved MajorIncident Report
Summary AI Generated
Klarna's Support Chat AI assistant experienced a major outage affecting all regions for 52 minutes. The service disruption prevented users from accessing AI-powered chat support across the platform. The issue was identified and resolved with a fix implementation, restoring full functionality to the chat assistant.
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 03/30/2026 09:50AM
This incident has been resolved.
IDENTIFIED
about 7 hours ago - at 03/30/2026 09:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 7 hours ago - at 03/30/2026 08:59AM
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Latest Klarna outages
Klarna Payments degradation - 8 days ago
Klarna Payments degradation - 9 days ago
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Purchase Flow for Norway is degraded - 13 days ago
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