Outage in Klarna
Support Chat AI assistant experiencing issues
Resolved MajorIncident Report
Summary AI Generated
Klarna's Support Chat AI assistant experienced a major outage affecting all regions for 52 minutes. The service disruption prevented users from accessing AI-powered chat support across the platform. The issue was identified and resolved with a fix implementation, restoring full functionality to the chat assistant.
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/30/2026 09:50AM
This incident has been resolved.
IDENTIFIED
25 days ago - at 03/30/2026 09:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
25 days ago - at 03/30/2026 08:59AM
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Latest Klarna outages
Sign-in degradation - 7 days ago
Direct Payments in the App degradation - 7 days ago
Merchant Settlements / Payouts degradation - 16 days ago
Customer Service Chat & Phone Support is experiencing issues - about 1 month ago
Klarna Payments degradation - about 1 month ago
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