Klarna Outage History

Klarna's Merchant Portal experienced service degradation issues that prevented normal functionality. The incident affected merchants' ability to access and use the portal for their business operations. The service was restored after 4 minutes of downtime.

Klarna experienced a global degradation of the search feature in their mobile app, affecting users' ability to search for products while shopping. The incident lasted 1.2 hours before being resolved with an implemented fix. The issue was classified as minor and went through standard resolution phases from investigation to identification, fix implementation, monitoring, and final resolution.

Klarna experienced a service disruption affecting the Merchant Disputes system across all regions for 55 minutes. Merchants were unable to properly handle dispute processes during this time. The issue was resolved and normal dispute handling functionality was restored.

Klarna conducted planned maintenance that impacted payment functionality in their mobile app for European users. The maintenance affected users' ability to process payments through the app for approximately 2.2 hours. The service was successfully restored and the incident was resolved.

Klarna conducted planned maintenance that affected the chat and disputes functions in their mobile app for European users. The maintenance took longer than expected, extending the service disruption for approximately 1.2 hours. Service was fully restored after the maintenance was completed.