Klarna Outage History

Klarna experienced a degradation of SMS OTP authentication in their mobile app for US users due to a third-party provider disruption. This affected users' ability to sign in to the Klarna app using SMS-based one-time passwords. The incident was resolved after 2.2 hours once the third-party provider fixed the underlying issue.

Klarna experienced a degradation affecting direct payments functionality in their mobile app for EU region users. The service disruption prevented users from completing direct payment transactions through the app. The incident was resolved after 51 minutes of service impact.

Klarna experienced a 25.1-hour degradation affecting a subset of merchant settlements and payouts, preventing some merchants from receiving their scheduled payments. The issue was identified and fixed, with all pending merchant payouts successfully triggered and set to process according to standard banking timelines.

Klarna's Support Chat AI assistant experienced a major outage affecting all regions for 52 minutes. The service disruption prevented users from accessing AI-powered chat support across the platform. The issue was identified and resolved with a fix implementation, restoring full functionality to the chat assistant.

Klarna experienced a major outage affecting their customer service chat and phone support systems, making it difficult for customers to reach support representatives. The issue was identified and a fix was implemented within 46 minutes. The incident was fully resolved after monitoring confirmed the fix was successful.

Klarna experienced degraded payment processing with abnormal conversion rates for token charges in the United States. The issue affected payment transaction success rates on the Klarna Network for approximately 1.3 hours. The problem was investigated and resolved by Klarna's technical teams.

Klarna experienced degraded payment performance with abnormal conversion rates for token charges across Europe for 1.9 hours. The issue affected payment processing on the Klarna Network, impacting transaction success rates for European users. The incident was resolved after investigation and remediation efforts by Klarna's technical teams.

Klarna experienced a degradation affecting Network Payments in Europe specifically for token charge flows, lasting approximately 2 hours. The issue was identified and a fix was implemented to restore the service. The incident was classified as minor severity.

Klarna experienced a degradation to their Purchase Flow service specifically affecting users in Norway for 5.1 hours. The incident impacted customers' ability to complete purchases through Klarna's payment system in that region. The service was fully restored and the incident was resolved.

Klarna experienced a service degradation affecting their in-store payment service for 2 hours. The incident impacted payment functionality during this period while Klarna investigated and implemented mitigation measures. The issue was successfully resolved after 2 hours of service disruption.