Klarna Outage History

Klarna experienced a 10.7-hour service disruption in the United States caused by a cloud infrastructure provider issue, affecting customer and merchant access to shopping, payments, customer service, communications, and the Merchant Portal. During recovery, the main remaining impact was that recent Klarna Card transactions were not visible in the app and related notifications were delayed. The incident was fully resolved after implementing fixes and monitoring the gradual restoration of all affected services.

Klarna experienced a service disruption affecting payment status notifications, order updates, and webhook deliveries for consumers and merchants in the EU region, resulting in delayed or missing updates. The issue was identified and a fix was implemented after approximately 6 hours of investigation. The incident was fully resolved after 8.5 hours of total downtime.

Klarna experienced a major service degradation affecting banking functionality in the Klarna App and Klarna Card services across the EU region for 41 minutes. The incident impacted users' ability to access banking features through the mobile application and card services. The issue was identified and resolved with a fix that restored normal service operations.

Klarna experienced a BankID service outage affecting users in Norway and Finland for 47 minutes. The outage prevented users from authenticating through BankID, which is commonly used for secure login and payment verification in these countries. The service was fully restored and the incident was resolved.

Klarna experienced a degradation of SMS OTP authentication in their mobile app for US users due to a third-party provider disruption. This affected users' ability to sign in to the Klarna app using SMS-based one-time passwords. The incident was resolved after 2.2 hours once the third-party provider fixed the underlying issue.

Klarna experienced a degradation affecting direct payments functionality in their mobile app for EU region users. The service disruption prevented users from completing direct payment transactions through the app. The incident was resolved after 51 minutes of service impact.

Klarna experienced a 25.1-hour degradation affecting a subset of merchant settlements and payouts, preventing some merchants from receiving their scheduled payments. The issue was identified and fixed, with all pending merchant payouts successfully triggered and set to process according to standard banking timelines.

Klarna's Support Chat AI assistant experienced a major outage affecting all regions for 52 minutes. The service disruption prevented users from accessing AI-powered chat support across the platform. The issue was identified and resolved with a fix implementation, restoring full functionality to the chat assistant.

Klarna experienced a major outage affecting their customer service chat and phone support systems, making it difficult for customers to reach support representatives. The issue was identified and a fix was implemented within 46 minutes. The incident was fully resolved after monitoring confirmed the fix was successful.

Klarna experienced degraded payment processing with abnormal conversion rates for token charges in the United States. The issue affected payment transaction success rates on the Klarna Network for approximately 1.3 hours. The problem was investigated and resolved by Klarna's technical teams.