Outage in Klaviyo

Issues with Site and API Accessibility

Resolved Major
June 05, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are seeing a disruption in our site and API accessibility starting at 12:35 PM (US Eastern Time) on Wed, Jun 5, 2024. This is impacting users’ ability to access klaviyo.com as well as API requests. We are investigating the issue and working to mitigate the issue.
Components affected
Klaviyo .com Klaviyo App Klaviyo API
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/05/2024 07:38PM

This incident has been resolved.

MONITORING 7 months ago - at 06/05/2024 05:34PM

Starting at 1 PM (US Eastern Time), we observed recovery in site and API accessibility. Site and API availability are back to normal. Our Engineering Team continues to monitor the situation.

Data from API requests that received a 502 error from 12:35 PM to 1 PM (US Eastern Time) would have been lost.

IDENTIFIED 7 months ago - at 06/05/2024 05:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 06/05/2024 04:54PM

We are seeing a disruption in our site and API accessibility starting at 12:35 PM (US Eastern Time) on Wed, Jun 5, 2024. This is impacting users’ ability to access klaviyo.com as well as API requests. We are investigating the issue and working to mitigate the issue.

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Klaviyo Login Issue - 2 months ago
Delays in list and segment exports - 3 months ago

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