Outage in Klaviyo

Delay in processing Active On Site events

Resolved Minor
September 09, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

At around 4 PM Eastern Time on September 8th, Active on Site events began processing with delays. Currently, the longest delay in processing an event is around 24 hours. We are investigating whether any additional events are experiencing delays. As a result, segments or flows using Active on Site may be impacted. We are currently investigating the cause of this issue while working to process the backlog of delayed events and resume real-time processing of new events. We will update this incident with updates.
Components affected
Klaviyo Analytics
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/09/2024 08:34PM

All delayed Active On Site events have now been successfully processed. And new events are processing within expected timeframes. This incident is resolved as of 4:19 PM Eastern Time.

IDENTIFIED 3 months ago - at 09/09/2024 08:09PM

We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is around 1 hour.

IDENTIFIED 3 months ago - at 09/09/2024 06:50PM

We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is around 11.5 hours.

IDENTIFIED 3 months ago - at 09/09/2024 05:10PM

We have identified the cause of this issue. We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is still around 24 hours.

INVESTIGATING 3 months ago - at 09/09/2024 04:31PM

At around 4 PM Eastern Time on September 8th, Active on Site events began processing with delays. Currently, the longest delay in processing an event is around 24 hours. We are investigating whether any additional events are experiencing delays.

As a result, segments or flows using Active on Site may be impacted.

We are currently investigating the cause of this issue while working to process the backlog of delayed events and resume real-time processing of new events. We will update this incident with updates.

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