Outage in Klaviyo

Delay in processing Active On Site events

Resolved Minor

September 09, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

At around 4 PM Eastern Time on September 8th, Active on Site events began processing with delays. Currently, the longest delay in processing an event is around 24 hours. We are investigating whether any additional events are experiencing delays. As a result, segments or flows using Active on Site may be impacted. We are currently investigating the cause of this issue while working to process the backlog of delayed events and resume real-time processing of new events. We will update this incident with updates.

Need to monitor Klaviyo outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/09/2024 08:34PM

All delayed Active On Site events have now been successfully processed. And new events are processing within expected timeframes. This incident is resolved as of 4:19 PM Eastern Time.

IDENTIFIED over 1 year ago - at 09/09/2024 08:09PM

We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is around 1 hour.

IDENTIFIED over 1 year ago - at 09/09/2024 06:50PM

We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is around 11.5 hours.

IDENTIFIED over 1 year ago - at 09/09/2024 05:10PM

We have identified the cause of this issue. We are continuing to process the backlog of delayed events. At this time, the longest delay in processing an event is still around 24 hours.

INVESTIGATING over 1 year ago - at 09/09/2024 04:31PM

At around 4 PM Eastern Time on September 8th, Active on Site events began processing with delays. Currently, the longest delay in processing an event is around 24 hours. We are investigating whether any additional events are experiencing delays.

As a result, segments or flows using Active on Site may be impacted.

We are currently investigating the cause of this issue while working to process the backlog of delayed events and resume real-time processing of new events. We will update this incident with updates.

Latest Klaviyo outages

Real-time segmentation delays - 7 days ago

Issues with Campaign Sending and Scheduling - 3 months ago

Users with access to multiple accounts being unable to switch accounts - 3 months ago

Data processing delays - 4 months ago

Template Cloning Functionality - 4 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook