Outage in Knock

Scheduled workflow delays

Resolved Major
August 05, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

A subset of workflow runs with delay steps are delayed. We are actively investigating and applying mitigations. We will update the status page as we gather more information.
Components affected
Knock Notification delivery
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/05/2024 10:11PM

We've fixed the underlying issues with delayed workflows and we're seeing that all workflows are running as normal again.

MONITORING 5 months ago - at 08/05/2024 07:29PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 08/05/2024 07:28PM

We're monitoring a fix that we have in place. We're seeing delay times return to normal on workflow execution.

IDENTIFIED 5 months ago - at 08/05/2024 06:55PM

We're still higher than usual delayed workflow times right now. We're working to resolve.

IDENTIFIED 5 months ago - at 08/05/2024 06:25PM

We've issued a fix and have ensured we're processing delayed jobs again. We're continuing to investigate the root cause of this issue.

INVESTIGATING 5 months ago - at 08/05/2024 05:57PM

We are continuing to investigate the issue and are looking into manual mitigation strategies in the short term. We will post an update in the next 30 minutes.

INVESTIGATING 5 months ago - at 08/05/2024 05:21PM

A subset of workflow runs with delay steps are delayed. We are actively investigating and applying mitigations. We will update the status page as we gather more information.

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