Outage in Knock

Delayed processing of bulk message status updates

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of delayed processing of bulk message status updates from the V1 API.
Components affected
Knock API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/15/2024 02:42PM

We have deployed a fix to permanently resolve issues with delayed bulk status update jobs.

MONITORING 2 months ago - at 10/15/2024 02:02PM

We have finished clearing the queue of backlogged bulk status update jobs. We are still seeing intermittent delays processing bulk status update jobs of no more than 1 minute. We are working on shipping a permanent solution to resolve any residual queueing delays for bulk status updates.

MONITORING 2 months ago - at 10/15/2024 01:16PM

We have implemented a fix causing bulk status update jobs to become stuck in a queued state. We are now processing thru the backlog of bulk status update jobs that have become stuck over the past few hours.

IDENTIFIED 2 months ago - at 10/15/2024 12:27PM

We have identified an issue causing deferred jobs used to executing bulk message status updates to get stuck in a queued state. We are first working to resolve the issue for newly issued bulk status updates. We will then focus on clearing out the jobs stuck in a queued state.

INVESTIGATING 2 months ago - at 10/15/2024 12:13PM

We are investigating reports of delayed processing of bulk message status updates from the V1 API.

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