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Outage in Knowledge Architecture

Synthesis Stream Items not Loading

Resolved Major
July 17, 2018 - Started over 7 years ago
Official incident page

Incident Report

We are investigating Stream Items not appearing on Synthesis pages. We'll post an update with more information soon.

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Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 07/18/2018 11:22AM

We have concluded our monitoring and confirmed performance and availability have returned to normal. Thank you for your patience while we resolved these issues with the Stream.

MONITORING over 7 years ago - at 07/17/2018 11:40PM

We are continuing to monitor for any further issues.

MONITORING over 7 years ago - at 07/17/2018 10:08PM

We have identified and remediated the cause of the missing Stream Items. Administrative tools like Post Analytics and Search Optimization are still coming back online, but Stream Items and Search Results are operational.

We will continue monitoring to ensure that everything is functioning as expected.

INVESTIGATING over 7 years ago - at 07/17/2018 08:22PM

We are continuing to investigate this issue.

INVESTIGATING over 7 years ago - at 07/17/2018 07:38PM

We are continuing to investigate this issue; we have found the cause and are working on remediating as quickly as possible. We will update as soon as that is in progress.

INVESTIGATING over 7 years ago - at 07/17/2018 06:58PM

We are investigating Stream Items not appearing on Synthesis pages. We'll post an update with more information soon.

Latest Knowledge Architecture outages

Synthesis Availability - 5 months ago
Synthesis6 Performance Issues - over 1 year ago

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