Kombo Outage History

Kombo's website experienced a minor outage that lasted 41.4 hours. The incident affected user access to the Kombo website, making it appear down to visitors. The service has since been restored to normal operation.

Kombo's Lever ATS integrations experienced authentication issues that prevented proper connectivity and functionality. The service disruption lasted approximately 79.7 hours, significantly impacting users' ability to access Lever integration features. The incident was classified as major and has been resolved.

Kombo performed emergency maintenance on their US database infrastructure to address performance issues affecting some customers. During the 63.2-hour maintenance window, US region customers experienced intermittent request failures, while EU customers remained unaffected. The maintenance successfully resolved the underlying performance degradation.

Kombo experienced degraded service for their connection flow in the EU region, with elevated API request latencies and timeouts affecting the connection process. The major incident lasted 117.3 hours (nearly 5 days) before being resolved. The issue impacted users' ability to establish connections through Kombo's EU-based API services.

Kombo experienced sync failures with JobDiva integrations due to authentication errors from JobDiva's API, preventing normal data synchronization. The issue affected jobs, candidates, and records syncing between the systems. The problem was resolved through collaboration with JobDiva's team, with failed syncs automatically retried once the authentication issue was fixed.