Outage in Kore.ai
SaaS US Region - Issues observed with analytics and dashboard sync.
Resolved MinorIncident Report
Dear Users,
In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible.
Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/28/2026 06:54PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 04/28/2026 06:11PM
Update - We continue to work with AWS to remediate the issue.
Revised impact assessment:
1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
2. Ability to export dashboard data may be impacted.
3. Custom dashboards may also be impacted.
IDENTIFIED
3 days ago - at 04/28/2026 03:48PM
Dear Users,
In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible.
Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
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